Toggle light/dark theme
Edit
Submit Feedback
How Pega technology resolves
Company
You are about to reach your monthly data limit...
Customer
To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification.
It’s not mind-reading. It’s signals
Why is my bill so high? Let me check.
Customer billing view
If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.
Customer is 79% likely to call about their bill.
Company
Offer to waive late fee.
Customer
Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center.
See this in action
You have a data roaming charge and a late fee. Would you like to waive the late fee?
Agent view of billing charges
Why is my bill so high?
If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business.
What do we mean by “next best action”?
Thanks for being a valued customer!
Thanks so much for waiving my late fee!
When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT).
Find out how Cisco cut AHT in half
Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo
You have a data roaming charge and a late fee. Would you like to waive the late fee?
Agent view of billing charges
Why is my bill so high?
If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business.
What do we mean by “next best action”?
Thanks for being a valued customer!
Thanks so much for waiving my late fee!
When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT).
Find out how Cisco cut AHT in half
Company
You are about to reach your monthly data limit...
Customer
To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification.
It’s not mind-reading. It’s signals
Why is my bill so high? Let me check.
Customer billing view
If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.
Customer is 79% likely to call about their bill.
Company
Offer to waive late fee.
Customer
Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center.
See this in action
Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo
Shadow DOM – yes:☝️ no:👇
Note: Shadow DOM-less content is not working properly when nested in a form element, some children are adding a broken Shadow DOM. To test Shadow DOM-less content you must manually set `export const hasNativeShadowDomSupport = false;` in `utils/environment.js` until this is fixed.